At The Flacs Company ("we", "us", or "our"), we want you to be completely satisfied with your purchase. If you encounter any issues with your order, please review our returns and refunds policy below.
1. Damages and Issues
Upon receiving your order, please inspect the items carefully. If you find that an item is damaged, defective, or incorrect, please contact us immediately. We require that you notify us within 30 of receiving the item to be eligible for a return or replacement.
- How to Report a Damaged or Defective Item:
- Take clear photos of the damaged or defective item.
- Email us at info@flacs.us with your order number and the photos.
- We will assess the issue and provide you with further instructions on returning or replacing the item.
2. Exceptions and Non-Returnable Items
Certain items are not eligible for return or may have specific return limitations. These include:
- Non-Returnable Items:
- Gift cards
- Custom-made or personalized items
- Sale or clearance items (unless defective)
- Return Limitations:
- Items must be unused, in their original packaging, and accompanied by proof of purchase.
- Items must be returned within 30 of delivery to qualify for a refund or exchange.
Please note that any item returned that does not meet these conditions may not be eligible for a refund or exchange.
3. Exchanges and Refunds
If you would like to exchange an item or request a refund, please follow the steps below:
- Exchanges:
- Contact us within 30 of receiving your order to request an exchange.
- Specify the item you would like to exchange and the desired replacement.
- We will provide you with instructions on returning the original item.
- Once we receive the original item in acceptable condition, we will process the exchange and ship the replacement.
- Refunds:
- To request a refund, contact us within 30 of receiving your order.
- Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 7 days.
Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to our error.
4. Contact Information
If you have any questions about our returns and refunds policy, or if you need assistance with a return or exchange, please contact us:
The Flacs Company
Email: info@flacs.us
